Grievance Redressal Mechanism

Grievance Redressal Mechanism

At India Home Loan Limited, we are committed to serving our customers with the utmost professionalism and efficiency. If you have any grievance, we encourage you to follow the grievance redressal process as outlined below:

Level 1 – Branch Level

Customers may register their complaints at the branch where they maintain their loan account. You can lodge the complaint in person, by phone, or through written communication/email. Branch officials will try to resolve the complaint within 7 working days.

Level 2 – Head Office

If the complaint is not resolved at the branch level within 7 working days, you may escalate the issue to our Head Office:
Customer Service Cell, India Home Loan Ltd.

504-504A, Nirmal Ecstasy, 5th Floor,
Jatashankar Dossa Road, Mulund (West), Mumbai - 400080
Email: customercare@indiahomeloan.co.in
Phone: +91-9867293353/+91-8976892962

Level 3 – Nodal Officer

If your complaint is still unresolved within 10 working days of reaching the Head Office, you may escalate it further to:
Nodal Officer – Grievance Redressal
India Home Loan Limited
Email: maulesh.p@indiahomeloan.co.in

Level 4 – National Housing Bank (NHB)

If you are not satisfied with the resolution provided by the Nodal Officer, you can file your complaint directly with the National Housing Bank (NHB):
Complaint Redressal Cell, Department of Regulation and Supervision
National Housing Bank, Core 5-A, 4th Floor,
India Habitat Centre, Lodhi Road, New Delhi – 110003
Email: grc@nhb.org.in
Website: https://grids.nhbonline.org.in

Turnaround Time

We aim to resolve all complaints within 21 working days of receiving them. However, in case of unavoidable circumstances which may delay resolution, we will keep you informed of the reasons and expected time required for resolution.

Record Keeping

All complaints received will be recorded and monitored by the Customer Service Cell. We maintain full transparency and report grievance statistics to the Board periodically.

Important Notes

• Please ensure your complaint includes your full name, loan account number, contact information, and a brief description of the issue.
• Anonymous complaints or those lacking proper information may not be acted upon.