Your Trust, Our Priority – A transparent, step-by-step escalation process for all your concerns
Grievance Redressal Mechanism
At India Home Loan Limited, we are committed to serving our customers with the utmost professionalism and efficiency. If you have any grievance, we encourage you to follow the grievance redressal process as outlined below:
BRANCH – Customer Care
Register the complaint at the branch where the loan account is maintained:
- In person
- By phone
- Written communication / email
Branch officials will try to resolve the complaint within 7 working days.
Escalate if unresolved after the target period.
HEAD OFFICE – Customer Service Cell
Customer Service Cell
India Home Loan Ltd.
Jatashankar Dossa Road, Mulund (West), Mumbai – 400080
Email: customercare@indiahomeloan.co.in
Phone: +91-9867293353 / +91-8976892962
Escalate if unresolved after Head Office review.
NODAL OFFICER – Grievance Redressal
Nodal Officer – Grievance Redressal
India Home Loan Limited
File with NHB if not satisfied with the Nodal Officer’s resolution.
NATIONAL HOUSING BANK – External Escalation
Complaint Redressal Cell
Department of Regulation and Supervision
National Housing Bank
Lodhi Road, New Delhi – 110003
Email: grc@nhb.org.in
Website: grids.nhbonline.org.in
Turnaround Time
We aim to resolve all complaints within 21 working days of receiving them. However, in case of unavoidable circumstances which may delay resolution, we will keep you informed of the reasons and expected time required for resolution.
Record Keeping
All complaints received will be recorded and monitored by the Customer Service Cell. We maintain full transparency and report grievance statistics to the Board periodically.
Important Notes
Please ensure your complaint includes your full name, loan account number, contact information, and a brief description of the issue.
Anonymous complaints or those lacking proper information may not be acted upon.
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